$549.99 USD

Effective Date: 10/1/2024

1. Introduction

This Customer Service Agreement ("Agreement") outlines the terms under which The Social Agency LLC ("We" or "Company") provides customer support and services to purchasers ("You" or "Customer") of The BEST Social Media E-Learning Course ("Course"). By purchasing and accessing the Course, you agree to these terms and conditions.

2. Scope of Service

We are committed to providing high-quality customer service to ensure a smooth learning experience. The scope of our customer service includes, but is not limited to:

  • Technical Support: Assistance with login, access to course materials, and general website functionality.
  • Content Support: Clarification of course materials and questions regarding lessons or modules.
  • Billing Support: Assistance with payment processing, invoices, and refunds (as outlined in the refund policy).
  • General Inquiries: Any non-technical or non-billing-related questions about the course.

3. Service Availability

Customer service is available during business hours:
Monday – Friday, 9:00 AM – 5:00 PM PST
Support requests received outside business hours will be addressed during the next business day.

4. Response Times

  • Technical Support Requests: Response within 24 hours of submission (during business hours).
  • Billing & Payment Issues: Response within 48 hours of inquiry.
  • General Questions: Response within 24 hours of inquiry.

5. Methods of Support

We provide customer support through the following channels:

  • Email Support: [email protected]
  • Contact Form: Accessible through the "Contact Us" page on our website.
  • Community Support: Access to our private Facebook community for peer-to-peer support and additional insights.

6. Resolution of Issues

We aim to resolve all technical, billing, or course content issues promptly. If a problem cannot be resolved within 48 hours, we will notify you with an update and an estimated resolution time.

7. Limitations of Service

Our support team will provide guidance and help related to course materials, but we do not offer:

  • Custom business advice or consulting outside the scope of the course content.
  • Third-party software support unless it is directly integrated into the course.
  • Refunds outside of the specified refund policy.

8. Customer Responsibilities

To ensure effective support, customers are expected to:

  • Provide accurate information about the issue, including any error messages or technical difficulties.
  • Respect response time guidelines and avoid submitting duplicate requests.
  • Follow the instructions given by the support team to help resolve issues efficiently.

9. Modifications

We reserve the right to modify or terminate customer service policies at any time. Any updates to the Agreement will be communicated via email or posted on our website.

10. Contact Information

For all customer service-related inquiries, please contact us at:
[email protected]

Premium Package

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