$349.99 USD

 

Effective Date: 10/1/2024

1. Introduction

This Customer Service Agreement ("Agreement") outlines the terms under which The Social Agency LLC ("We" or "Company") provides customer support and services to purchasers ("You" or "Customer") of The BEST Social Media E-Learning Course ("Course"). By purchasing and accessing the Course, you agree to these terms and conditions.

2. Scope of Service

We are committed to providing high-quality customer service to ensure a smooth learning experience. The scope of our customer service includes, but is not limited to:

  • Technical Support: Assistance with login, access to course materials, and general website functionality.
  • Content Support: Clarification of course materials and questions regarding lessons or modules.
  • Billing Support: Assistance with payment processing, invoices, and refunds (as outlined in the refund policy).
  • General Inquiries: Any non-technical or non-billing-related questions about the course.

3. Service Availability

Customer service is available during business hours:
Monday – Friday, 9:00 AM – 5:00 PM PST
Support requests received outside business hours will be addressed during the next business day.

4. Response Times

  • Technical Support Requests: Response within 24 hours of submission (during business hours).
  • Billing & Payment Issues: Response within 48 hours of inquiry.
  • General Questions: Response within 24 hours of inquiry.

5. Methods of Support

We provide customer support through the following channels:

  • Email Support: [email protected]
  • Contact Form: Accessible through the "Contact Us" page on our website.
  • Community Support: Access to our private Facebook community for peer-to-peer support and additional insights.

6. Resolution of Issues

We aim to resolve all technical, billing, or course content issues promptly. If a problem cannot be resolved within 48 hours, we will notify you with an update and an estimated resolution time.

7. Limitations of Service

Our support team will provide guidance and help related to course materials, but we do not offer:

  • Custom business advice or consulting outside the scope of the course content.
  • Third-party software support unless it is directly integrated into the course.
  • Refunds outside of the specified refund policy.

8. Customer Responsibilities

To ensure effective support, customers are expected to:

  • Provide accurate information about the issue, including any error messages or technical difficulties.
  • Respect response time guidelines and avoid submitting duplicate requests.
  • Follow the instructions given by the support team to help resolve issues efficiently.

9. Modifications

We reserve the right to modify or terminate customer service policies at any time. Any updates to the Agreement will be communicated via email or posted on our website.

10. Contact Information

For all customer service-related inquiries, please contact us at:
[email protected]

Essentials Package

What you'll get:

Package 1: Essentials Package

  • All the Courses +
  • 3 Group Coaching Sessions (1hr each)
  • Personalized Social Media Audit
  • Access to Templates and Workbooks (e.g.content calendar,strategy templates)
  • Email support for 30 days

Who is this for? 

  • Beginners or small business owners looking for foundational social media strategies with light support to start seeing results.

Disclaimer:

By purchasing this course, you acknowledge that the information and strategies provided are based on current best practices in social media and digital marketing. The content is designed to enhance your knowledge and skills, but results may vary depending on individual effort, market conditions, and other external factors. We do not guarantee specific outcomes, income levels, or business success.

Additionally, this course is for educational purposes and based on our own results only and does not constitute professional legal, financial, or business advice. Any actions taken based on the course content are at your own discretion, and you should consult appropriate professionals where necessary.

Please note that all sales are final, and no refunds will be issued once access to the course has been granted. For any technical issues or inquiries, feel free to contact our support team.

What People Are Saying:

Kyle, you helped me so much when I first went into business and needed help with scaling my marketing efforts. Thank you for being spot on and working week to week with me. I refer other entrepreneurs to use you for their digital marketing needs. A++ -E

Nutrishop Hillsboro